Team Lead - Desktop Support    

Infinite Computer Solutions Pte. Ltd.| Date Posted: 21-Sep-2020
EA Licence No: 14C6941|EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Title : Team Lead – Desktop Support    

Permanent with Infinite Computer Solution

Location: TTSH(Hospital Environment) 

Responsibilities

•           Able to handle premium users (VVIP);

•           Able to manage Site Operation;

•           Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ;

•           Oversee the scheduling and coordinate of the Deskside Engineers ;

•           Oversee the training and development of the onsite engineers;

•           Oversee the support for premium users (VVIP);

•           Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client;

•           Work with client to reach service level target;

•           Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day.

•           Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism

•           Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements

•           Ensure that IMAC executed are updated by next business day to Asset Management Team

•           Needs to report on a monthly basis the status of the IMAC operation Site supported.

•           Ensure all operational procedures are current and adhered by the operation team

•           When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators

•           Provide suggestions to help improve operations on an ongoing basis.

•           Monitor and Track Service Levels on a daily and weekly basis

•           Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties.

•           Conduct  regular  security education/awareness/refresher briefing (as per frequency specified by client)  to all new and existing staff

•           Provide monthly security governance reporting

•           Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer;

 

Requirement:

a) Minimum 3 years of relevant experience with team leading experience.

b) Must be ITIL Foundation certified

c) Must be customer oriented.

e) Good technical knowledge in all OS , Internet Broswers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill.

f) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment.

g) Must have some basic communication skills.

h) Willing to take on extra tasks that are given.

EA License No. - 14C6941
 

Company Overview
Infinite Computer Solutions Pte. Ltd.