Systems Engineer (AD / SCCM)

• 1 year contract, renewable
• Working Hours: Monday to Friday, 830am to 6pm

Responsibilities:

• Manage system changes through change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Ensure service level meet requirement.  Propose and implement action plan when required.
• Monitor system according to standard operations procedures.
• Expected to work during off-peak hours on system activities (e.g. patching, upgrade)
• Identify, research, and resolve technical problems
• Be able to effectively operate within set guidelines, policies and procedures, and able to execute instructions with minimal supervision
• Provide supporting documentation, reports and other information to management (e.g. system utilization reports)
• Provide support to users on a variety of system technologies including Microsoft Windows Server OS, VMWare, etc.

Requirements:

• Diploma/Bachelor degree in Computer Information Systems or related field
• Minimum 2 years working experience relevant to functional area.
• Needs to have knowledge and experience in at least 1 or more of the following domains.
  a.    Splunk 
  b.    Microsoft System Center suite of products (SCCM, SCOM, SCVMM)
  c.    Microsoft Exchange 
  d.    Microsoft Active Directory (Account & GPO Management) / DNS / DHCP / File and Print server / Radius 
  e.    Netbackup
  f.    Nutanix / Microsoft Hyper V
  g.    Mobile device management infra (MDM) from VMware or Samsung
  h.    Dynamics CRM