System Operator

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 11-Mar-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

  • 1 year renewable contract
  • Work Hour : 2 days work and 2 days off (12 hours shift)

Job Responsibilities:

  • 24/7 monitoring for both Network & Server in production for hardware/application faults of government agencies.
  • 24/7 monitoring for malware and /or virus attacks government agencies.
  • Support alert suppression requested by the agency conducting the weekly/monthly maintenance of network device.
  • Escalation of faults, malware/virus attacks on time to relevant government agency engineer according to SLA.
  • Request service desk to log incident ticket when faults/alert received on monitoring tool and track and record the occurrence.
  • Provide assistance to engineer query regarding status & details of fault detected.
  • Coordinate with Support Team regarding suppression of server scheduled weekly/monthly maintenance.
  • Respond to closure of Incident cases after issue is fix with a resolution through email. 
  • Checks ITSM tool for case status daily and update them accordingly.
  • Server, Workspace Portal, Cyber Ark, RSA Portal account creation
  • End User Account Management
  • RSA Token assignment
  • Biometrics enrolment for staffs
  • Biometrics management
  • Desktop imaging and patching
  • Manning the Workspace portal, mailbox and duty phone
  • Assisting with visitor check-in/out into the premise
  • Vendor/maintenance escorting
  • Daily, weekly and monthly report generations
  • Administration and Configuration
  • Handover to next shift personnel
     

Job Requirements:

  • Minimum one (1) year of Desktop Support
  • Knowledge in Microsoft office tool

* We are regret to inform only shortlisted candidates will be notified.*

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)