System Engineer x 10

ITCAN Pte Ltd| Date Posted: 21-Sep-2019
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

  • Work within a team environment to ensure daily availability of WINTEL servers with significant business or IT impact, handling all Windows Server OS installations, administrations, incidents, Root Cause.
  • Implementation of Windows based infrastructure based on business requirements 
  • Ongoing maintenance, security, and availability of Windows based infrastructure based on business requirements 
  • Troubleshoot and resolve Windows OS related incidents and problems according to customer processes
  • Perform Root Cause Analysis (RCA) for OS related service problems as part of problem management
  • Liaise with support vendors for maintenance, support or issues resolution.
  • Support Windows Server based systems, system software, clustering software and system management agents.
  • Assist in analyzing historical usage for tracking and trending by CPU, memory, I/O and storage
  • Implement capacity improvement plan
  • Assist in developing and maintaining the Technical Disaster Recovery Plan. Provide technical support during disaster
  • Execute Technical Disaster Recovery plan during DR and DR drill.
  • Setting up and managing Windows Active Directory experience inclusive of managing GPOs and user profiles
  • Setting up and managing Windows Clustering
  • Setting up and managing VMWare hosts (inclusive of VCenters) and virtual machines including all OS platforms (Linux and windows)
  • Working knowledge in VMware vSphere 4.x and above
  • Setting up and managing Hyper-V and virtual machines
  • Setting up and managing Netbackup and/or BackupExec, including defining backup policies based on industry standards
  • Setting up and managing enterprise-wide Symantec Endpoint Protection Manager, including defining policies based on industry standards
  • Review event logs on a regular basis based on business requirements
  • Manage the server OS patching procedure and security hardening
  • Evaluate and review patches, before and after installation
  • Perform backup and restore of systems based on business requirement
  • Manage and monitor systems using monitoring software
  • Conduct operational meetings with customer
  • Writing/updating technical design, build and process documentations
  • Working knowledge in SAN Storage management



  • Working experience in government agency is preferable.
  • Possess reasonable leadership and interpersonal skills and have experience working in large enterprise operational environments 
  • Process good oral and written communication skills
  • Ability to independently solve and troubleshoot problems
  • Familiarity in carrying out Deep level Windows server OS troubleshooting and problem resolution
  • Knowledge in Microsoft Cluster is a must
  • Knowledge in Windows, where documented knowledge/certification for Windows 2003/2008 is a must and 2012 would be an advantage.
  • Working experience of installation and operation of Windows Servers (2003/2008/2012) operating systems, software and backup solutions.
  • Knowledge of server hardware and equipment such as HP/IBM /Dell servers and HP/IBM SAN would be an advantage
  • Familiarity with enterprise virus protection software.
  • Familiarity with major systems monitoring software and its functionality.
  • ITIL Foundation certified or equivalent work experience
  • Some automation and scripting experience and SAN storage knowledge would be an advantage
  • Self-motivated, customer oriented and a team player when involved in projects
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