EPS Consultants Pte Ltd

System Engineer

EPS Consultants Pte Ltd| Date Posted: 6-Jun-2019
EA Licence No: 95C5630|EA Personal Registration No: R1872250
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Attractive Salary Package

Permanent Job Opportunity

Central Work Location

Responsibilities:

  • Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
  • Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
  • Able to troubleshoot mobile devices (setup, email and security tokens).
  • Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, BES Server, and DNS.
  • Evaluate client’s operational efficiency of different IT systems and recommend improvements.
  • Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
  • Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities. 
  • Manage MS Exchange environments and Active Directory as needed and keep up-to-date. Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client. 
  • Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgment to apply most effective resolution methodology.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
  • Minimum 4 years of related IT experience in an enterprise or server based environment.
  • Must have more than 3 years of recent systems maintenance and end user technical support experience.
  • Excellent desktop and server troubleshooting skills.
  • Strong hands-on experience in Windows Server, MS Exchange, Active Sync, Active Directory, LAN/WAN, and Microsoft Office Suite.
  • Good verbal and written communication skills.
  • Exhibit a high-level of professionalism and sound judgment. 

Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.
Jia Ling l R1872250

Company Overview
EPS Consultants Pte Ltd