We are looking for a motivated, detailed and experienced System Analyst, who is a fast learner and highly adaptable to assist in daily production support for our client's services.
You will manage the POS systems, Online Store and order recovery from various frontend applications. The high-level goal of this position is to provide incident resolution and manage defect management with constant engagement with Business users.
- L2 Application Support for consumer related applications in telco industry
- SPOC for the systems
- Investigate different interfaces from other systems
- Perform timely recovery so that customer’s services are not affected
- Scheduling of Crystal Reports
- Critical thinker to provide potential solutions and make recommendations to resolve business problems.
- Liaise closely with business users and build good rapport
- Liaise closely with vendors in project implementation, application testing, supporting application.
- Support the team in verifying project requirements, tracking and documentation.
- Provide on-going application support and be involved in various stages of the SDLC.
- Provide 24/7 primary application maintenance support when required
- Provide L2 support for POS frontend and backend
- Background in IT or related technical discipline
- Have a keen interest in IT / programming / system designs.
- Good understanding of SDLC
- Working Experience on POS support, Siebel, Crystal Reports, REST, SOAP, SQL, XML, JSON
PCCW Solutions Insys Pte Ltd