Fuji Xerox Asia Pacific Pte Ltd

System Administrator (1 Year Contract)

Fuji Xerox Asia Pacific Pte Ltd | Date Posted: 11-Nov-2018
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Job Nature:
Position Level:
Entry Level, Experienced

Job Description

  • Work with business contacts to create, update, deliver, and maintain XOS system & user accounts using Xerox MPS platform tools
  • Configuration and maintenance of operation centre. E.g customize holiday schedule or workflow
  • Work with the business unit to align processes and customer requirements with system capabilities
  • Create new client/customer configurations within the application
  • Report Administration – scheduling/subscription/troubleshooting
  • Provide support to the implementation teams during account implementations.
  • Operational Readiness Reviews (ORR) – deployment & execution based on process stated in the ORR.
  • Provide support to the account teams in steady state operations. E.g Create, delete, maintain and audit user accounts, MACD
  • Responding to platform support requests from OpCo’s deployment staff.
  • Comprehend, Support, and achieve competency in the operation of the Xerox MPS technology platform with a core competency in XSM Operations Centre Administration.
  • Manage XSM database records relating to Models (devices) and Cost Items (parts and consumables)
  • Support the Supply Chain Specialist (SCS) in supplier engagement and escalation management, with particular focus on the implementation of new contracts and launch of new solutions
  • Running of monthly reports as required, including but not limited to, Break/Fix reporting, MIF Reporting, Consumable delivery reporting
  • Support / troubleshoot OpCo  XOS technical deployments. Escalate support calls that are more complex and delegate accordingly.
  • Use and document standard application system processes and procedures.
  • Escalate as needed to the XOS 2nd level support to ensure performance needs are being met.
  • Advise on technical matters relating to the XPPS/XPS Technology Platform deployment, configuration, and governance at a variety of internal & external forums
  • Execute technical projects/ adhoc tasks as directed by the Technology Manager
Company Overview
Fuji Xerox Asia Pacific Pte Ltd