Support Engineer

Responsibilities

• Act as the first point of contact for all user support related queries for all technical inquiries
• Responsible for providing operational support in triaging issues and escalating to relevant stakeholders.
• Understand the product/feature in-depth from the end user point of view and the underlying implementation.
• Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions
• Manage and maintain the releases of our web and mobile apps.
• Help to ensure that every release happens in a timely manner with a high level of quality.
• Create and support test and release pipelines in our CI, build monitors and test reporting.
• Identify and document bugs thoroughly and track resolutions

Requirements

• Diploma in Information Technology or similar qualifications in technical field or equivalent years of relevant experience
• Relevant experience in end user IT support
• Strong understanding of support flows and procedures
• Familiar with SQL syntax and query logic to perform analytics related tasks
• Experience in coding (Web, Mobile app)
• Experience in collaboration tools, i.e. Git, Jira, and Slack.
• Team player, collaboration with other team members
• Comfortable learning new technologies quickly
• Great interpersonal and communication skills
• Must be able to work well under pressure

Please send in your resume in MS Word format to [Click Here to Email Your Resume]

Manimalah Suppiah, EA License No : 06C4642, EA Reg No : R1105598

The Telegram link is https://t.me/sgjobadv.