Support Engineer

OakTree Consulting| Date Posted: 25-Feb-2021
EA Licence No: 06C4642|EA Personal Registration No: R1105598
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Job Nature:
Position Level:
'A' Levels, Diploma

Job Description


  • Act as the first point of contact for all user support related queries for all technical inquiries
  • Responsible for providing operational support in triaging issues and escalating to relevant stakeholders.
  • Understand the product/feature in-depth from the end user point of view and the underlying implementation.
  • Work with developers to understand new features, troubleshoot major product issues, determine root causes, and identify solutions
  • Manage and maintain the releases of our web and mobile apps.
  • Help to ensure that every release happens in a timely manner with a high level of quality.
  • Create and support test and release pipelines in our CI, build monitors and test reporting.
  • Identify and document bugs thoroughly and track resolutions


  • Diploma in Information Technology or similar qualifications in technical field or equivalent years of relevant experience
  • Relevant experience in end user IT support
  • Strong understanding of support flows and procedures
  • Familiar with SQL syntax and query logic to perform analytics related tasks
  • Experience in coding (Web, Mobile app)
  • Experience in collaboration tools, i.e. Git, Jira, and Slack.
  • Team player, collaboration with other team members
  • Comfortable learning new technologies quickly
  • Great interpersonal and communication skills
  • Must be able to work well under pressure

Please send in your resume in MS Word format to [Click Here to Email Your Resume]

Manimalah Suppiah, EA License No : 06C4642, EA Reg No : R1105598

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Company Overview
OakTree Consulting