Netpoleon Solution Pte Ltd

Support Engineer

Netpoleon Solution Pte Ltd| Date Posted: 20-Sep-2019
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Primary Functions:

  • To provide high-quality technical and maintenance support for the products that Netpoleon Solutions distributes.
  • To ensure that clients get the best support they need
  • To resolving escalated customer complaints without the need for team lead intervention
  • To document troubleshooting and problem resolution steps
  • To participate and provide training to customers when required


  • Quick and keen to learn new technologies
  • Resourceful, creative, independent and able to work well in a team
  • Action and customer oriented
  • Takes initiative and adheres to deadlines
  • Taking ownership of technical issues, and working with our Principal to resolve more advanced issues when necessary.
  • Good written and verbal skills; excellent phone manner.
  • Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching, SMTP email.
  • Good troubleshooting skills.
  • Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
  • With CyberArk Solution experience preferred
  • Experience with Checkpoint, Barracuda, WatchGuard and other firewalls
  • Comply to Company Information Security Standards

Additional Requirements (added advantage):

  • Networking products like routers, switches, L4/L7 load balancer.
  • Operating and Virtual system like Windows server/PC, VMware, VirtualBox, Linux, MacOS.
  • Security products like firewall, IDS/IPS, Anti-Spam, Anti-Malware, Proxy Server, hard disk and media encryption.
  • System knowledge:
    • Authentication methods (RSA Securid, Smart cards, Tokens, Radius, LDAP
    • In depth Operating systems, Microsoft Windows server, Unix (including Linux and Solaris)
    • Programming\Scripting languages
    • Networks, Firewalls, Proxy servers, Sniffers
    • Domain controllers
  • Configure and troubleshoot Network Load Balancer such as Brocade appliance.
  • Configure router configurations using Brocade, Cisco and Juniper hardware
  • Routing experience with a least 2 of the following protocols: OSPF/RIP/BGP/MPLS
  • Thorough understanding of TCP/IP call setup, teardown and trouble-shooting with protocol analyser

Candidates with the following certification and / or hands-on experience in the following will be particularly advantageous:

  • Check Point CCSE, Cisco CCNA/CCNP, Brocade BCNE/BNCP/BCLE/BCLP.
  • HP Tipping Point, ArcSight, Brocade, CyberArk Solution, WatchGuard.

Other Information:

  • Working hours:  9am to 6pm, Mon-Fri*
  • Salary will commensurate with qualifications and experiences
  • 13 month AWS / Variable bonus
  • *Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.
Company Overview
Netpoleon Solution Pte Ltd