Supervisor, Recreational Nodes Unit

Sentosa Development Corporation| Date Posted: 18-Sep-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Assist Executive, Recreational Nodes Unit in providing high standard of guest service, content development, coordinate, facilitate and conduct guided tour. 

 

PRIMARY RESPONSIBILITIES:

  • Assist in the research and development of content for nature and heritage based related program and guided tour
  • Collaboration with respective units, departments, Island partners and third parties to curate and facilitate the tour programs
  • Work closely with respective units and sub-units to ensure sufficient manpower for program and guided tours
  • Communicate with respective parties to ensure smooth facilitation for all programs and guided tours
  • Plan and communicate with respective units and departments to provide all necessary logistical support
  • Constant exploring ways to review and enhance the content of current offerings
  • Gather feedbacks from teams and initiate improvements in operations, procedures and service standards
  • Provide support to ad hoc events and outreach programs organized by Environmental Management
  • Coordinate and provide support for harmonizing and driving show excellence and experiential requirements for future new recreational nodes

 

SECONDARY RESPONSIBILITIES:

  • Identify hazards and liaise with respective parties to rectify it for safety of our guest and ourselves
  • Conduct regular inspections and audits to ensure that smooth operation of recreational nodes in accordance to guest service and operational standards as defined by Sentosa Development Corporation
  • Handle administrative duties e.g. submission of visitorship, reports, checklist and part-timers’ payroll
  • Support “Recreation Nodes Unit” daily operations as and when required
  • Facilitate information flow and feedbacks between Executive and team
  • Managing cross deployment of staff within the three  recreational nodes
  • Complete any other duties assigned from time to time

 

REQUIREMENTS:

  • Diploma in any discipline, preferably in Tourism Field of Study with at least 2-3 years experience in service/hospitality industry, attractions management etc.
  • Good knowledge of MS Office applications predominantly, Word, Excel and Powerpoint
  • Possesses experience in leading a small team. A team player and who is able to communicate well with relevant stakeholders
  • Preferably possesses Class 2B or Class 3 Driver’s License
  • Possesses good analytical and conflict resolution skills especially encountering difficult guests
  • Multi-tasking capabilities and willingness to go the extra miles
  • Some experience in content development, facilitate and conduct guided tours/programmes or delivery of guided tours will be an added advantage
Company Overview
Sentosa Development Corporation