Supervisor - Public Area Department

Marina Bay Sands Pte Ltd| Date Posted: 23-Jun-2019
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

  • Ensure that all Public Areas are maintained in an impeccable condition, thereby preserving asset value. This will require management of day to day and special periodic cleaning programs and processes
  • Tour the Resort daily to ensure a clean, safe and pleasing environment for all Guests and Team Members
  • Provide supervision, direction and leadership to the Public Areas Team Members on all shifts, particularly through the Public Area Managers
  • At all times ensure that the appearance of all Public Areas appears fresh and inviting to guests, thereby enhancing the guest experience.
  • Cater to the needs and requests of the internal and external guests of the Casino, MICE, Retail, and Entertainment departments
  • Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of cleaning and sanitizing chemicals as well as lifting techniques and other potentially hazardous parts of their daily work       
  • Help manage operating costs, especially labor, productivity and operating supply consumption
  • Investigate and propose alternative products or processes to reduce expenses and/or improve quality and/or productivity
  • Help monitor and control consumption and wastage of chemicals and equipment
  • Help ensure that operating supplies are available in sufficient quantities, while minimizing the value of stock on hand
    Provide input in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short-term and long-term profitability
  • Participate in research, development, evaluation and implementation of new products, services, technology and processes in anticipation of changing customer needs
  • Maintain close liaison with all other Departments so that their Public Areas operational needs are met by the Department
  • Resolve guest complaints and ensuring guest satisfaction

JOB REQUIREMENTS

  • Minimum high school graduate or equivalent vocational training certificate
  • Minimum 1 year in a senior management role in a Hotel Housekeeping Public Area or related environment
  • Knowledge of the uses of various cleaning chemicals/equipment and the safety requirements of usage
  • Possess good manual dexterity and be able operate all Housekeeping and office  equipment
  • Possess excellent guest relation and communication skills
  • Read, write, speak and understand English 
  • Knowledge of additional languages is an advantage
  • Be prepared to work various shifts over the 24/7 time period, including weekends and  public holidays