Apple Inc.

Specialist - Retail Customer Service Representative

Apple Inc. | Date Posted: 17-Jun-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Job Summary
As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers’ hands. You understand that the Apple Store is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer.

Key Qualifications

  • Ability to deliver great customer experiences in a very active environment and to be invigorated by constant personal interaction
  • Strong interest in technology, particularly Apple products, and agility at learning new products and features
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers

Description
As a Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions. Not only are you the first person customers meet when they enter the store, you’re also the person who guides them — advising, selling and even setting up their new products. You perform other roles within the store too, whether it’s maintaining visual merchandising or assisting team members. Always curious, you stay on top of news about products and initiatives, ready to apply your learning in customer interactions. Your success is measured by team and individual productivity as well as overall store performance. You’re proud to represent Apple, and you get great satisfaction from helping customers develop lifelong relationships with Apple.

Additional Requirements
You’re passionate about Apple and eager to share that passion with others. You’re willing to learn and embrace Apple’s unique style of service. You have strong people skills — you’re approachable, a good listener and empathetic. You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Company Overview
Apple Inc.
We’re a diverse collection of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. The people who work here have reinvented entire industries with the Mac, iPhone, iPad and Apple Watch, as well as with services, including iTunes, the App Store, Apple Music and Apple Pay. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. Do you love music? Photography? Fitness? Games? Video? Whatever your passion, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. You might work with consumers or be a resource for the local business community, connecting entrepreneurs and professionals to our amazing products. Or you could help one customer sync music with video, show another how to retouch their photos or even teach a child to code.