Specialist, Data Centre Site Operations

Thame's Human Resources Pte Ltd| Date Posted: 10-Oct-2020
EA Licence No: 11C5602|EA Personal Registration No: 14C7057
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Specialist, Data Centre Site Operations 

Summary

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating 12 hours shifts 

Job Description

  • Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
  • Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
  • Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
  • Deliver ITIL compliance process conformance for incident, problem and change management
  • Ensure effective implementation of safety, security and customer support policy and procedures
  • Coordinate and provide support to contractors and vendors as well as inspecting completed work
  • Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
  • Participate and support internal and external audits for internal stakeholders and customers
  • Generate accurate and regular reports when required
  • Any other duties or project as assigned by the Management

Requirements

  • ITE Certificate or Diploma in Computing/Electrical/Mechanical Engineering or related field
  • At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
  • Possess general knowledge of M&E and Network Critical Infrastructure
  • Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
  • Meticulous team player with the ability to work under pressure in a fast-pace environment

Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary

Company Overview
Thame's Human Resources Pte Ltd