Spa Manager

My Cozy Room Boutique Spa | Date Posted: 7-Sep-2018
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

MY COZY ROOM SPA is an award-winning spa located at Orchard Road and we are looking for experienced, capable individuals with leadership qualities to join our friendly growing team. Our warm and friendly team of professional therapists provides personalized spa services meticulously tailored to client’s specific needs and delivered from heart, to help our clients achieve beautiful skin. 


If you think you are passionate about the beauty industry and have capabilities to lead a growing business, join us now and be part of our elite team!


About us:

  • Opened since 2010
  • Well-recognised in the beauty spa industry
  • Good corporate branding
  • Attained several established awards including 'Best Boutique Spa' by Luxury Travel Guide, 'Most Desirable Body & Wellness Awards' by Blissful Brides, 'Luxury Beauty Spa 2017' by World Luxury Spa Awards, and more.
  • Excellent positive reviews by customers


Consultation

  • To provide excellent customer service and build long-term relationship with our clients
  • Follow up consultation with customers with regards to their treatments and products purchased
  • To promote current promotions and products to customers without hard-selling
  • Encourage customers to write positive reviews on various online platforms
  • Resolve any negative feedback from customers
  • Other ad hoc duties assigned by the management from time to time 


Management

  • Ensure smooth operations of the spa
  • To effectively manage daily operations of the outlet, including treatments, therapies and facilities, and plan manpower movement
  • Train, lead and motivate new spa personnel in the company to achieve the most outstanding customer's experiences
  • Monitor and ensure quality of service are kept and maintained within Company's directions
  • Engage passionately with company's training programme and contribute new ideas to better company's operation for enhanced customer experiences in treatment room
  • Ensure all company properties and equipment are well-maintained
  • Maintain a professional code of conduct as a spa manager and maintain discipline of the therapist
  • Ensure positive attitudes and positive environment for all staff
  • Align the team with company’s initiatives
  • Maintain all HR matters for the staff which includes Annual Leave/ MC etc 


Requirements:

  • Passionate in beauty/retail industry and willing to serve customer with heart
  • Good communication skills, written, verbal and interpersonal
  • Cheerful and outgoing personality
  • Able to speak English and Chinese fluently to liaise with Mandarin speaking clients
  • Able to work on weekends or Public Holidays

What do we offer?

  • Attractive salary scheme
  • Family-like and cozy work environment
  • NO need to hard-sell
  • NO sales target
  • Yearly increment
  • 6 to 8 days off per month
  • Friendly customers
  • Good branding
  • Annual leave/ medical benefits included



Company Overview
My Cozy Room Boutique Spa