Solutions Engineer

Trakomatic pte ltd| Date Posted: 9-Jul-2020
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Trakomatic is one of South East Asia's fastest growing startups. Our mission is to digitize Planet Earth. We specialize in cutting-edge video analytics technologies that equip global businesses big or small with people counting, tracking and facial recognition analysis solutions. Our clients access our comprehensive dashboard which provides real-time overviews, campaign management, automated weekly reports, alters & notifications which can be integrated easily with POS (Point of Sales system), CRM, staff rostering data and third party system through our API (application programming interface).

 Our analysis and insights enable business leaders and practitioners from a diverse range of verticals including Retail, Banking, Government and Transportation, to make smarter data-driven decisions.

We are looking for highly motivated team players that can join our growing team. We'd love to hear from you.



The Solution Engineer coordinates technical pre-sales activities. He/she transfers industry, technical and product knowledge to customers via good written, verbal and presentation skills. Assists in all levels of technical account planning and accompanies sales account managers on visits to customers.


· Support requirements and pre-sales technical discussions

· Involve in Tender/RFQ processing, proposal and presentation

· Serve as technical liaison between sales and customers for pre-sales issues

· Develop design specifications, installation instructions and other system-related information

· Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.

· Provides coaching and professional development to team member sales associates/executives in order to enhance their product knowledge, technical acumen, and technical sales skills

· Monitors customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.



· Min. Diploma from Computer Engineering/Computer Science faculty or related diplomas/degrees.

· Good Knowledge in Network Architecture, CCTV solutioning, Microsoft Server, SQL Server, Cloud hosting strategies, Failover and Backup strategy solutioning and API structuring.

· Knowledge in IOT, Data Analytics, CRM, ERP tool architecture is a bonus.

· Minimum 2 years of sales or sales engineering experience in a business-to-business, large/strategic customer segment; or

· Excellent presentation and demonstration skills

· Excellent organization skills and good listening skills

· Proven ability to multi task and prioritize under pressure

· Project management experience a distinct advantage

· Previous experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting

· Able to show and discuss a range of previous customer solution designs

· Comfortable working with hosting technologies including Windows and Linux based server systems

· Strong interest in Internet technologies (IoT and general network infrastructure)




Company Overview
Trakomatic pte ltd