Software Delivery Manager

Jobster Pte Ltd (EA License No: 06C5060)| Date Posted: 19-Sep-2020
EA Licence No: 06C5060|EA Personal Registration No: 200818951C
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Job Nature:
Position Level:
Experienced, Manager
Bachelor's / Honours

Job Description

  • 6 months -1 year contract 
  • Working location: Nearby Pasir Panjang / Labrador Park MRT
  • Working hours: Monday to Friday, 830am to 6pm


Job Duties and Responsibilities:

  • Actively manages and Interacting with customers to assist on their product services, queries and build relationships.
  • Review Customer Service Requests and ensure the quality of the delivery and prioritize the deliverables.
  • Perform overall management of managed services: Service Delivery and Operational deliverables (IT infra and software applications).
  • Managing day to day production activities and ensure that the business operations are running smoothly and effectively.
  • Driving operational maintenance tasks and release processes.
  • Implement ITIL service management and security measurement to meet the SLA.
  • Govern adherence of Incident management and Change Management processes.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Handle the vendor and ensure the deliverables are meeting the standard and timely manner.
  • Perform regular operational reviews and look for continuous service improvements.
  • Perform other miscellaneous duties as directed by management.


  • Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines
  • Self-driven and able to work in teams as well as independently to deliver results
  • Minimum 5 years working experience in an agile environment as a full stacked developer or technical lead
  • Certified Scrum Master with minimum 2 years’ experience in Scrum Master or equivalent software delivery role
  • Good understanding of ITIL best practices; ITIL certified will be an added advantage
  • AWS/Azure/Google Certified will be an added advantage.
  • Experience in managing multiple vendors; Excellent stakeholder engagement and communication skills
  • Excellent organisational and time management skills
  • Evaluate and recommend agile software engineering practices to the team
  • Working experience with Atlassian products will be an added advantage
  • Working knowledge of Scrum, XP and Kanban will be an added advantage


*We regret to inform only shortlisted candidates will be notified*

Company Overview
Jobster Pte Ltd (EA License No: 06C5060)