Social Work Executive *Healthcare*

Recruit Express Pte Ltd| Date Posted: 15-Sep-2020
EA Licence No: 99C4599|EA Personal Registration No: R1875289
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Job Nature:
Position Level:
Entry Level, Experienced
Job Category:
Diploma, Bachelor's / Honours

Job Description

Job Scope: 

  • Plan, co-ordinate, implement and ensure smooth running of various standards and measurements to monitor customer satisfaction via residents focus groups, periodic audits, residents satisfaction survey
  • Plan, organize, co-ordinate and execute service quality initiatives, development and delivery on the ground
  • Plan, organize and implement a comprehensive RCD service quality campaign to create awareness and inculcate a culture of service excellence
  • Monitor, coordinate communication and implementation of internal and external recognition programs and events 
  • Identify and review service gaps based on the feedback received and propose service initiatives and training programme for continuous improvements.
  • Work closely with stakeholders eg. Nursing, Allied Health, Operation departments to support their service quality drive
  • Provide secretariat support to the various Service Quality Steering Committee and other related committees and workgroups
  • Feedback Management
  • Manage RCD Feedback via feedback form, correspondence (email, letter or fax) and phone.
  • Document and archive feedback received via correspondence (email, form, phone or fax) and quarterly review on the trending
  • Initiate and coordinate investigation with relevant stakeholder/department
  • Monitor and follow-up outstanding feedback issues, ensuring proper closure and reply are provided to feedback providers within the stipulated response time.
  • Draft formal replies wherever necessary
  • Escalate overly challenging feedback to and discuss with Reporting Officer
  • Analyse statistic data and prepare Monthly Feedback Reports for Senior Management and other ad-hoc reports
  • Represent Quality Service Manager for internal or external meetings
  • Take minutes of meetings, as assigned
  • Perform any other duties that may be assigned from time to time by supervisor


  • Degree or Advance Diploma in Social Work, Gerontology or Service Sector disciplines
  • Minimum 2 years’ experience in community healthcare settings in Singapore
  • Able to commit immediately or on short notice period

Interested candidates can write in to Ann at anngoh@

Ann Goh Xin Ting
E.A License: 99C4599

Company Overview
Recruit Express Pte Ltd