Social Experience Manager for IT Industry @ Tanjong Pagar

Responsibilities:

• Provide leadership and guidance to the team in response to customer service requests and have proactive measures to improve overall customer satisfaction.
• Responsible for the social media strategy plan: owned, paid and earned media.
• Conduct social media community management daily. Ensure all comments and messages are attended to in a timely manner.
• Lead content strategy and manage the production of content initiatives.
• Proofread content, grammar, brand relevance, and SEO optimisation for engagement.
• Adhere to project timelines and take ownership of all analytics and reporting for content marketing efforts.
• Work with Social Experience team to activate online campaigns such as blog posts, content marketing, email marketing and promotional campaigns to increase followers and user retention.
• Provide engaging text, image and video content for social media accounts and implement new features to develop brand awareness, like promotions and competitions.
• Monitor and respond promptly to reviews and feedback posted on review sites.
• Drive digital customer experience and provide insights on digital footprint of our target segment.
• Monthly reporting of earned media and engagement volume.
• Coordinate with Digital Marketing and Branding & teams to ensure brand consistency.

Requirements:

• Singaporean only
• Min Diploma in any marketing discipline
• Min 4 years of managerial working experience in the IT or E-commerce industry
• Strong knowledge in conceptualism, planning and execution of marketing activities
• Able to evaluate marketing activity and monitor competitor activity
• Ability to tell a story using words, images, or audio, and an understanding of how to create content that draws an audience.
• High levels of creativity and up to date with the latest technology, platforms, tools and marketing strategies.

To Apply:

For faster processing, please attach your resume in WORD with the following information :

• Reason for leaving last employment
• Last drawn salary
• Expected salary
• Notice period

(We regret that only shortlisted candidates will be notified)