Social Experience Manager for IT Industry @ Tanjong Pagar

HR Focus| Date Posted: 8-Jan-2021
EA Licence No: 13C6829|EA Personal Registration No: R1880292
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours, Masters / PhD

Job Description


  • Provide leadership and guidance to the team in response to customer service requests and have proactive measures to improve overall customer satisfaction.
  • Responsible for the social media strategy plan: owned, paid and earned media.
  • Conduct social media community management daily. Ensure all comments and messages are attended to in a timely manner.
  • Lead content strategy and manage the production of content initiatives.
  • Proofread content, grammar, brand relevance, and SEO optimisation for engagement.
  • Adhere to project timelines and take ownership of all analytics and reporting for content marketing efforts.
  • Work with Social Experience team to activate online campaigns such as blog posts, content marketing, email marketing and promotional campaigns to increase followers and user retention.
  • Provide engaging text, image and video content for social media accounts and implement new features to develop brand awareness, like promotions and competitions.
  • Monitor and respond promptly to reviews and feedback posted on review sites.
  • Drive digital customer experience and provide insights on digital footprint of our target segment.
  • Monthly reporting of earned media and engagement volume.
  • Coordinate with Digital Marketing and Branding & teams to ensure brand consistency.



  • Singaporean only
  • Min Diploma in any marketing discipline
  • Min 4 years of managerial working experience in the IT or E-commerce industry
  • Strong knowledge in conceptualism, planning and execution of marketing activities
  • Able to evaluate marketing activity and monitor competitor activity
  • Ability to tell a story using words, images, or audio, and an understanding of how to create content that draws an audience.
  • High levels of creativity and up to date with the latest technology, platforms, tools and marketing strategies.


To Apply:

For faster processing, please attach your resume in WORD with the following information :

  • Reason for leaving last employment
  • Last drawn salary
  • Expected salary
  • Notice period


(We regret that only shortlisted candidates will be notified)


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