Snr Executive / Asst Manager, Patient Experiences Office (North, Healthcare)

Recruit Express Pte Ltd| Date Posted: 2-Sep-2019
EA Licence No: 99C4599|EA Personal Registration No: 1552331
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Job Nature:
Position Level:
Experienced, Manager
Job Category:
Bachelor's / Honours, Masters / PhD

Job Description


  • Execute the department’s operations, manage resources and provide patient engagement services in an efficient and personalized standard consistent with the organisation's philosophy of care.
  • Responsible to plan, implement and support patient relations and service quality-related operations, including special projects.
  •  Ensure efficient operation of services in alignment with the organisation’s strategic plans.
  • Develop and monitor key performance indicators and ensure optimum utilization of resources within the department
  • Work with the team to manage all service feedback received, service recovery efforts, conflict resolution in daily operations and engagement efforts like focus groups
  • Develop and manage the department’s analytic capabilities and feedback channels.
  • Collaborate with other departments and agencies to implement service quality initiatives
  • Identify and mitigate reputational risks to the organisation due to service lapses.


  • Minimum Degree in Business Administration, Informatics, Social Sciences, Marketing or related fields from a recognised tertiary instituition 
  • Possess minimum of 5-7 years of working experience in service quality improvement functions preferrably from the healthcare sector 
  • Possess strong analytical, excellent nterpersonal and communication skills
  • Proficient in Microsoft Office and / or other statistical analysis software
  • Team player and able to work independently as well

Interested candidates please send your updated resume in MS Word Format to:


Subject: Snr Executive / Asst Manager, Patient Experiences Office 

or call 6736 3280 and ask for Kate


EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Company Overview
Recruit Express Pte Ltd