Shipping Officer (Experience in Customer Service & Inventory, 5 days)

E-Ployment Consultancy| Date Posted: 25-Nov-2020
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description


  • Ensure procedures for processing of item with sales restrictions, order that require price approval and other principal specified requirement are strictly adhered to.
  • Co-ordinate the flow of information between customers, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
  • Manage order hotlines by ensuring calls are answered promptly and minimize abandon calls especially during peak hours. Ensure achievement of departmental service level at all times.
  • Ensure timely and accurate processing of orders received through the order hotline.
  • Ensure that critical information regarding urgent delivery, special timing request are communicated and follow up with the delivery section till completion of delivery. 
  • Assist in the processing of orders from other sources eg Fax, sales order or Electronic orders when required.
  • Responsible for collection of information and timely log in of feedback in the CRM system.
  • Verify and analyse information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
  • Ensure timely feedback of all problems and issues from customers and principals.
  • Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
  • Ensure strict adherence and compliance to ISO procedures.
  • Any other tasks that may be assigned.


Job Requirements:


  • 'O' level with 1-2 years relevant experience in logistics operations or customer service role preferred
  • Preferably with experience in SAP/ ERP System. 
  • $2000-$2500 (Salary will commensurate with experience and qualification). 
  • 5 day work week (8.30am-5.30pm). 
  • Attractive Benefits. 


Interested applicants, please email your resume with your Last/ Current drawn salary, Expected Salary, Notice Period & Photo in MS WORD FORMAT to [Click Here to Email Your Resume]


E-Ployment Consultancy 

EA License No: 09C5387

EAP Name/ Registered No: Ivan Mah/ R1108310

Company Overview
E-Ployment Consultancy