Service Quality (Nursing Home) **IMMEDIATE** - EAST

Recruit Express Pte Ltd| Date Posted: 10-Jan-2021
EA Licence No: 99C4599|EA Personal Registration No: R1879124
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

  • Plan, co-ordinate, implement and ensure smooth running of various standards and measurements to monitor customer satisfaction via residents focus groups, periodic audits, residents satisfaction survey etc
  • Plan, organize, co-ordinate and execute service quality initiatives, development and delivery on the ground
  • Plan, organize and implement a comprehensive RCD service quality campaign to create awareness and inculcate a culture of service excellence
  • Monitor, coordinate communication and implementation of internal and external recognition programs and events e.g. annual Service Excellence Award, to cultivate role models and motivate staff to provide quality service through various awards and incentives.
  • Identify and review service gaps based on the feedback received and propose service initiatives and training programme for continuous improvements.
  • Work closely with stakeholders eg. Nursing, Allied Health, Operation departments to support their service quality drive
  • Provide secretariat support to the various Service Quality Steering Committee and other related committees and workgroups

 

Requirements: 

  • Min Degree 
  • Minimum 2 years’ experience in healthcare customer service settings in Singapore
  • Hands-on experience in volunteerism and service quality work will be advantageous
  • Good knowledge of the geriatrics and community services
  • Strong written and spoken communications skills
  • People-oriented, willing to work the ground and strong administrative skill
  • Multilingual, and appreciation and sensitivity to multicultural preferences and nuances

 

Interested candidate, kindly send a copy of your resume to: [Click Here to Email Your Resume]

 

 

Jessica Fong Zhi Tong [R1879124]

Email Address: [Click Here to Email Your Resume]

Recruit Express Pte Ltd

EA Licence No: 99C4599

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Recruit Express Pte Ltd