Service Quality Executive/ Project Management /Changi/ Office hrs/ Perm/ up to $3600

KSC Consultants Pte Ltd | Date Posted: 14-Jul-2018
EA Licence No: 11C2878 | EA Personal Registration No: R1586449
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Job Nature:
Position Level:
Entry Level, Experienced
Bachelor's / Honours

Job Description

Service Quality Executive / Changi Airport/ Office hrs

  • Assist Service Quality & Projects Manager in coordination and tracking of all ops matters and projects, including those assigned to other Ops Managers. 
  • Support Service Quality & Projects Manager in managing operations cost and to drive cost efficient operational processes. 
  • Assist Service Quality & Projects Manager to ensure all standards and KPIs of the trolley management service and other airport services are maintained at a desired level in accordance to company standards 
  • Generate relevant performance and KPI reports, including timely submission to CAG Support Service Quality & Projects Manager for training and development of Operations staff from interviewing to on-boarding training 
  • Building rapport and establish a good working relationship with client 
  • Compile and analyze performance related data and to propose implementable improvements
  • Compile the required monthly reports for submission to CAG. 
  • Custodian for service related reports, namely, compliments and complaints, and service awards
  • Monitor and track the health status and performance of operators for Light Transport Machines. 


  • Degree in Science/Engineering is preferred
  • Strong IT knowledge is an added advantage 
  • Good written and verbal communication skills. 
  • Resourceful and process good problem-solving skills. Self-motivated and able to work well in a team. 
  •  Adaptable to change and a good team player. Good PC skills, especially in MS Office suite 

Interested applicants, please send your resume to melissa@kschr. com or call Melissa +65 6737 8557 

KSC Consultants Pte Ltd(11C2878)
Tee Siew Mei (R1219651)

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KSC Consultants Pte Ltd