Service Quality Executive/ Project Management /Changi/ Office hrs/ Perm/ up to $3600

KSC Consultants Pte Ltd | Date Posted: 14-Jul-2018
EA Licence No: 11C2878 | EA Personal Registration No: R1586449
Save Job
Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Bachelor's / Honours

Job Description

Service Quality Executive / Changi Airport/ Office hrs

  • Assist Service Quality & Projects Manager in coordination and tracking of all ops matters and projects, including those assigned to other Ops Managers. 
  • Support Service Quality & Projects Manager in managing operations cost and to drive cost efficient operational processes. 
  • Assist Service Quality & Projects Manager to ensure all standards and KPIs of the trolley management service and other airport services are maintained at a desired level in accordance to company standards 
  • Generate relevant performance and KPI reports, including timely submission to CAG Support Service Quality & Projects Manager for training and development of Operations staff from interviewing to on-boarding training 
  • Building rapport and establish a good working relationship with client 
  • Compile and analyze performance related data and to propose implementable improvements
  • Compile the required monthly reports for submission to CAG. 
  • Custodian for service related reports, namely, compliments and complaints, and service awards
  • Monitor and track the health status and performance of operators for Light Transport Machines. 

Requirements

  • Degree in Science/Engineering is preferred
  • Strong IT knowledge is an added advantage 
  • Good written and verbal communication skills. 
  • Resourceful and process good problem-solving skills. Self-motivated and able to work well in a team. 
  •  Adaptable to change and a good team player. Good PC skills, especially in MS Office suite 


Interested applicants, please send your resume to melissa@kschr. com or call Melissa +65 6737 8557 

KSC Consultants Pte Ltd(11C2878)
Tee Siew Mei (R1219651)

Important notes: KSC Consultants Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA). 
Please read our privacy policy available on our corporate webpage. (click to access page).
http://kschr.com/privacy-policy-home




Company Overview
KSC Consultants Pte Ltd