Service Operations Specialist / Order Processing (1 year contract)

Recruit Express Pte Ltd| Date Posted: 20-Sep-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333338
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

  • Work closely with internal partners (field engineers, technical support, service sales, etc.) and external customers (direct end users and channel partners) to build rapport and to have a thorough understanding of needs, expectations and requirements in order to deliver on business objectives and help our customers achieve their goals and meet our service level agreements.
  • Perform order processing related activities with good follow through – create and follow up on service job tickets, issue quotations, order entry, follow-up and update order status, request purchase requisition, invoicing, etc.
  • Handle and liaising with third party vendor order and services to ensure service job is delivered as requested
  • Process warranty claims and parts replacements, through liaising between channel partners, tech support and upstream factories
  • Respond effectively and efficiently to customer inquiries and to promptly provide status updates where applicable and to handle and process escalations where necessary
  • Highlight process gaps and operations issues, share constructive improvement opportunities to enhance operation efficiency and productivity
  • Ensure compliance to company policies and procedures (References SOPs, WINs, and approval processes) and to maintain a good record of documentation for the purpose of audits

Requirements

  • Min NITEC/Diploma in Business or related studies
  • Min 1-2 years of experience of sales support / logistics / supply chain will be an advantage
  • Able to start immediately

Scientific Devices Industry (US MNC)

Interested candidates please forward your resume to [Click Here to Email Your Resume]

Huang Jingsheng Kevyn (R1333338)

Recruit Express Ptd Ltd

99C4599

Company Overview
Recruit Express Pte Ltd