SDDA Pte Ltd (SDDA)

Service Manager (SDDA/AMRO/STH)

SDDA Pte Ltd (SDDA) Date Posted: 17-Apr-2018

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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Responsibilities
  • Being point of contact to client for platform MRO
  • Manage and monitor performance of platforms such as: Turn-Around-Time, KPI and LD, Customer feedback, Pricing, Baseload, Warranty
  • Support business units to monitor and track status of MRO matters entailing tracking of status of jobs
  • Drive and perform analysis studies on after sales maintenance entailing repair trending, turnaround Time for Repair
  • Furnish recommendations to enhance availability
  • Manage and engage customers and customer surveys, highlight issues for attention and proactively work with business units to resolve them

Knowledge/ Skills/ Competencies Required (if applicable)
  • Degree/ Diploma in any discipline 
  • Familiar with platforms 
  • Familiar with SAF ES system/SAP systems
  • Familiar with Army maintenance process flow 
  • Good communication skills

Job Responsibilities
  • Being point of contact to client for platform MRO
  • Manage and monitor performance of platforms such as: Turn-Around-Time, KPI and LD, Customer feedback, Pricing, Baseload, Warranty
  • Support business units to monitor and track status of MRO matters entailing tracking of status of jobs
  • Drive and perform analysis studies on after sales maintenance entailing repair trending, turnaround Time for Repair
  • Furnish recommendations to enhance availability
  • Manage and engage customers and customer surveys, highlight issues for attention and proactively work with business units to resolve them

Knowledge/ Skills/ Competencies Required (if applicable)
  • Degree/ Diploma in any discipline 
  • Familiar with platforms 
  • Familiar with SAF ES system/SAP systems
  • Familiar with Army maintenance process flow 
  • Good communication skills

Company Overview

SDDA Pte Ltd (SDDA)
SDDA Pte Ltd (SDDA)
SDDA Pte Ltd (SDDA), a wholly owned subsidiary of ST Kinetics (Singapore Technologies Kinetics Ltd), offers integrated engineering solutions for various applications spanning across automotive, electronic, electrical & hydraulic systems and components. The spectrum of products & services range from providing sales & after-sales support services for heavy duty engines from MTU, Detroit Diesel and Allison transmission to designing custom engineered Power Generation solutions for ports, oil & gas, construction, power and marine industries. Please visit www.sdda.com for more information.