Service Manager (Lifescience Instruments)

People Profilers Pte Ltd| Date Posted: 21-Sep-2019
EA Licence No: 02C4944|EA Personal Registration No: R1549767
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Job Nature:
Permanent
Position Level:
Manager
Qualification:
Bachelor's / Honours

Job Description

Industry: Life Science

Location: West / Central

 

Descriptions:

  • Oversee the work and performance of engineers to ensure that all jobs are completed on time, meeting customer specifications and satisfaction.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Manage the technical support team and individual performance, technical and skills development.
  • Maintain performance metrics and survey targets for quality service delivery
  • Set clear objectives, evaluate progress and maintain a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
  • Responsible for designing and implementing improved process flows, standards and operational policies.
  • Provide decision support on service matters relating to abnormal situations eg. Pricing negotiations, defective parts, replacements, special requests from customers, etc.
  • Ensure open communication with team members to improve teamwork and leverage one another's strength to provide excellent customer service.

Requirements:

  • Degree in Mechanical/Electronics Engineering.
  • Minimum 8 -10 years of related work experience
  • Experience in service, maintainence, repair of Scientific Instrument preferred.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Please submit your updated resume in Word format by using the Apply Now Button.

 

We regret that only shortlisted candidates will be notified
Email resume to [Click Here to Email Your Resume]

 

People Profilers Pte Ltd, No. 1 Finlayson Green #18-01 Singapore 049246. Tel:  6589 5808 Fax:  6536 7890
http://www.peopleprofilers.com

 

EA Licence Number: 02C4944
Registration Number: R1549767
Posting Personnel: Gary Ho Cheng Xuan

Job ID: 45136

Company Overview
People Profilers Pte Ltd