Service Manager (Devices) - $6K to $8K

Recruit Express Pte Ltd| Date Posted: 16-Nov-2019
EA Licence No: 99C4599|EA Personal Registration No: R1333338
Save Job
Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

  • Oversee the work and performance of engineers to ensure that all jobs are completed on time, meeting customer specifications and satisfaction.
  • Oversee daily operations, including schedules, escalations, and reporting.
  • Manage the technical support team and individual performance, technical and skills development. 
  • Maintain performance metrics and survey targets for quality service delivery
  • Set clear objectives, evaluate progress and maintain a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
  • Responsible for designing and implementing improved process flows, standards and operational policies.
  • Provide decision support on service matters relating to abnormal situations eg. Pricing negotiations, defective parts, replacements, special requests from customers, etc.
  • Ensure open communication with team members to improve teamwork and leverage one another's strength to provide excellent customer service.
  • Any other tasks as assigned.

Requirements 

  • Experience in Service Depart management in any instruments companies type
  • Need to have some management experience 
  • Min Degree in Mechanical/Electronics Engineering or other engineering related courses 
  • Minimum 8 -10 years of related work experience

Salary range: $6K to $8K 

Scientific Devices - MNC 

 

Interested candidates, please forward your resume to [Click Here to Email Your Resume] 

 

Consultant: Huang Jingsheng Kevyn (R1333338) 

Recruit Express Pte Ltd (99C4599) 

Company Overview
Recruit Express Pte Ltd