United Overseas Bank Ltd (UOB)

Service Executive, Branches

United Overseas Bank Ltd (UOB) | Date Posted: 5-Dec-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Functional area: Channels
Employment type: Full-time
Job Type: Permanent

Job Description:

Primary role is to handle walk-in customers in a professional manner by assisting with their needs and responding to queries promptly. To direct them to appropriate service / sales channels. Assist the Deputy Branch Manager in ensuring the smooth running of daily branch operations.

Operations & Customer Service
  • Be the first point of contact for customers
  • Manage walk-in customers and respond to queries professionally and /or directing them to appropriate channels to facilitate their needs
  • Assist to perform non-monetary transactions at conceirge counter
  • Pre-processing of account opening documents
  • Assist with educating customers at branch auto-lobbies and Personal Internet Banking internet kiosks
  • Cross-selling of Bank's products and/or services
  • Comply with established operational control and audit procedures
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions
  • Cash duties where assigned
Branch Management
  • Queue Management at branch
  • Autolobby machines servicing / management
  • Assume responsibilities of registered key / combination holder
  • Assist with the running of daily branch operations

Job Requirements:
  • A University degree
  • Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
  • A team player, with good communication and problem-solving skills
  • Effectively bilingual (written and spoken)
  • Able to multi-task and possess leadership traits
  • Cabin Crew experience will be an advantage (SQ preferred)
Company Overview
United Overseas Bank Ltd (UOB)