Pro-Matrix Pte Ltd

Service Engineer

Pro-Matrix Pte Ltd | Date Posted: 13-Nov-2018
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Job Nature:
Position Level:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description


  • Attend customer service requests
  • Ensure complete and effective equipment servicing
  • Recommend solutions to clients and put up for proposal to Supervisor
  • Establish rapport for long term customer relationship
  • Provide Support to Testing & Commissioning upon request
  • Carry out Standby duty
  • Perform General technical duties, facilitate health checks and develop Lifecycle Replacement Programme
  • Supports and Manage Service and Maintenance from low indenture Planned Preventive Maintenance to Predictive and Proactive Maintenance Modes by practicing and implementing equipment diagnostic and prognostic instrumentation and technologies
  • Ensuring work compliances to standards and work in accordance with sound engineering practices on all jobs under his purview, both On-Site and Off-Site
  • Understanding of As Built Plans (M&E), Technical Literature and Equipment Manuals
  • Ensuring mechanical spare parts availability for scheduled and projected jobs inclusive of spare inventory (physical) checking and stock inspections and liaison with Suppliers and Vendors for proposals etc.
  • Equipment Trouble-shooting and Root Cause Analysis Review and Development of Solutions
  • Support and manage Knowledge Management process; conduct training, knowledge transfer and workshop
  • Provides solution proposals to clients for issues encountered on site
  • Reports to Manager for any work issues and non-compliances
  • Advice and consult to the equipment level specific queries
  • Ensure Testing and Commissioning on-site execution
  • Advise on Testing and Commissioning processes and procedures
  • Provide Technicality support to the Operation Team as and when required
  • Liaise with customers to convert quotes to sales and ensure completion of sales commitment
  • Supports and cover duties for other colleagues across the divisions as required
  • Any other duties assigned by Supervisor

Job Requirement

  • Higher Nitec / Nitec / Diploma  in Mechanical or Electrical Engineering
  • 2 years of relevant working experience
  • Preferably possess class 3 driving license
  • Good interpersonal and communication skills
  • Able to work under pressure and independently
  • Preferably team lead capacity and ability to manage daily operations, possesses strong analytic skills, strong technical knowledge
Company Overview
Pro-Matrix Pte Ltd