Service Desk Team Lead

ITCAN Pte Ltd| Date Posted: 26-Aug-2019
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Job Nature:
Permanent
Position Level:
Manager, Senior Manager
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

Responsibilities:

  • Provides good customer service, meet Service Levels and manage incident restoration.
  • Assist the Service Desk Manager on process and service improvements.
  • Responsible for the team’s day-to-day operational activities.
  • Respond to the incoming inquiries/incident/request (Call, Email, Portal etc.) within Service Level Agreement (SLA)
  • Ensuring operational processes are updated and implemented.
  • Provide timely status update to customers on issues escalated and to follow up tickets till closure within SLA

 

Requirements:

  • Diploma in IT / Computer Engineering
  • At least 2 years of experience in experience in IT Service Desk
  • Experience in Service Desk Policies, Procedures and
  • Knowledgeeble with  Management establishment
  • Exposure in Service Desk/Contact Center implementation.
  • Strong background in staff training program development

 

Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume
Email Address: [Click Here to Email Your Resume]


EA License No: 13C6429

Reg. No.: R1770751


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Company Overview
ITCAN Pte Ltd