EPS Consultants Pte Ltd

Service Desk Support

EPS Consultants Pte Ltd| Date Posted: 20-Oct-2020
EA Licence No: 95C5630|EA Personal Registration No: R2094152
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Job Nature:
Contract, Temporary
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Job Title: Service Desk Support 

We are recruiting 2 Service Desk Support to join our client's dynamic organization.

Responsibilities

  • Provide help to first level of support for customer, and system incidents using basic technical and service knowledge.
  • Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents.
  • Assist in the initial level of diagnosis of problems and incidents. Resolve them when appropriate.
  • Assist in interpreting problems or errors at basic level. Provide help in the assessment of risks of events and escalating appropriately to protect client services.
  • Providing help to ensure proper documentation for all problems, incidents and requests.
  • Follow up on incidents to ensure customer satisfaction.
  • Provide help on monitor issues until they are closed.
  • Demonstrating a good understanding of the customer’s business needs and applying them to the management of system events & incidents.
  • Working with other teams (technical team, service desk) to ensure the coordinated management of incidents.
  • Improve operational processes to enable operations staff to operate effectively.  

Requirements

  • At least a Diploma in IT.
  • Good oral and written communication skills.
  • Knowledge of windows applications software (MS Words, Excel, Power point, etc.)
  • Seek opportunities to improve knowledge, skills, performance and is receptive to constructive feedback.
  • Ability to work creatively and analytically in a problem-solving environment to improve customer service.
  • Ability to work as a team member and willing to work on shifts.

Interested Applicants please send your updated resume to
[Click Here to Email Your Resume] (Reg No: R2094152)/ [Click Here to Email Your Resume] (Reg No.: R1215788) stating your availability, current and expected salary. 

We regret that only shortlisted candidates will be notified. 

 

Company Overview
EPS Consultants Pte Ltd