Netpoleon Solution Pte Ltd

Service Desk Operations

Netpoleon Solution Pte Ltd| Date Posted: 13-Aug-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Primary Functions: 
• Verify all Maintenance Agreements are purchased together with relevant back-to-back vendor support. 
• Verify that we have the necessary loaner units to support the new Maintenance Agreements. 
• Ensure accountability of loaner units with Technical Team. 
• Generate Key Operation Indicator monthly reports on support cases and ensure accuracy of reports. 
• Arrange schedules with customer for preventive maintenance. 
• Follow up and ensure that weekly project update reports are sent in by implementation engineers. 
• From the weekly project report status notes, projects that requires reseller/end user to respond, assist to follow up with reseller/end user to push customer to provide the required information/timeline/feedback to keep the project moving. 
• File the service form submitted by implementation engineer and update into Excel for the time spent on each on-site visit. 
• Assist all technical engineers to do simple follow-ups or reply with the technical support of product manufacturers when necessary. 
• Manage and arrange the schedules of the technical team and provide L1 service to customers 
• Administrative duties as instructed by Regional Technical Services Director. 
• Supportive role to the Technical and Operations Team. 

Requirements: 
• N Level 
• Min. 2-3 years of working experience 
• Meticulous and accurate 
• Neat and organized 
• Able to work independently but also able to communicate effectively in a team 
• High sense of responsibility and strong ability to follow up 

Other Information: 
• Working hours: 9am to 6pm, Mon-Fri. 
• Salary will commensurate with qualifications and experiences 

Company Overview
Netpoleon Solution Pte Ltd