Service Desk Engineer

Goldtech Resources Pte Ltd| Date Posted: 19-Aug-2019
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Responsibilitites

  • Perform troubleshooting for End user computing needs.
  • Handle incident tickets, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties and close all tickets once complete.
  • Provide advice and assistance to users on the usage of simple functional features of software and hardware peripherals.
  • Required to perform basic administrative support, asset management and routine IT housekeeping services.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties

Job Requirements

  • Strong communication skills.
  • ITE/ Diploma in IT/ Engineering or any related field
  • Minimum 1 year relevant experience in providing desktop support
  • Proficient in Microsoft Windows 8 onwards / Microsoft Office
  • Applicants with more years of relevant experience may be considered for senior roles.
  • Office hours or 12 hrs rotating shifts available

Candidates with years of relevant experience may be considered for senior roles.

Company Overview
Goldtech Resources Pte Ltd