EPS Consultants Pte Ltd

Service Desk Engineer

EPS Consultants Pte Ltd| Date Posted: 13-Oct-2020
EA Licence No: 95C5630|EA Personal Registration No: R2094089
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC

Job Description

We are on the lookout for a Service Desk Engineer to join our team. If you enjoy helping customers with resolving troubleshooting IT issues, this role is for you!

 

Your responsibilities include:

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Logging and tracking customer queries, issues and requests
  • Ensuring that daily tasks are executed according to Standard Operating Procedure (SOP)
  • Liasing with other teams to resolve queries, issues and requests within the Service Level of Agreement (SLA)
  • Willing to work shift hours 
  • Other duties required

Skills and requirements include:

  • Candidate must possess at least a Diploma/Nitec in any related field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent
  • Excellent communication skills with pleasant disposition

 

To apply, please contact Xin Ying at [Click Here to Email Your Resume]. We regret to inform that only shortlisted candidates will be contacted.ilable.

Company Overview
EPS Consultants Pte Ltd