Service Delivery Managers(IT Infrastructure, Jurong)

OakTree Consulting| Date Posted: 18-Jan-2020
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

SCOPE

 Take part in the policy formulation of the company, especially as it affects the area of service delivery
 May be solely in charge of delivery service planning but subject to evaluation and approval
 Ensure that policies and plans formulated are in line with the organization’s goals
 Ensure that policies formulated are fully implemented to achieve policy objectives
 Assist in hiring and training the members of the service delivery team
 Educate the members of the service delivery team on new policy plans and implication on service delivery
 Assess the individual and collective performance of the team members
 Recommend team members for reward, which could be praise, financial, or material incentive or promotion
 Organize and head meetings with the service delivery team
 Prepare periodic reports and present such reports to the senior management
 Attend important meetings on behalf of the service delivery team or appoint representatives
 Make recommendations for policy or technological change
 Collate data and information on client satisfaction, inquiry, and complaint
 Develop new strategies to maintain or improve on the quality of service delivery
 Develop strategies to increase profit and minimize cost incurred on service delivery
 etc

 

Qualifications:

Degree or Diploma in Computer Studies or IT related background
At least 4 – 5 years’ experience in SI environment doing Service Delivery roles
Ability to manage vendors
Good communications in written and verbal English

 

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

 

 

Company Overview
OakTree Consulting