Service Delivery Manager

ITCAN Pte Ltd| Date Posted: 26-Aug-2019
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Job Nature:
Position Level:
Manager, Senior Manager
Bachelor's / Honours, Masters / PhD

Job Description


  • Responsible in managing daily IT Service Operation
  • In charge in proper delivery and ensuring Service Delivery Agreement (SLA's) are met
  • Proper coordination with the customers to provide effective services 
  • Taking  positive leadership in terms of decision and customer satisfaction
  • Working closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.
  • Performing and providing the customer with relevant reporting, trend analysis statistics to pro-actively support and improve the customer business.



  • Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business or equivalent
  • Experience in managing day to day IT Operations
  • Exposure working in an IT Outsourcing environment with Technical Implementation & Project management experience 
  • With Strong leadership experience


Interested candidates who wish to apply for the advertised position, please email us an updated copy of your resume
Email Address: [Click Here to Email Your Resume]

EA License No: 13C6429

Reg. No.: R1770751

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