Service Delivery Manager

Aryan Solutions Pte Ltd | Date Posted: 28-Oct-2018
EA Licence No: 13C6405 | EA Personal Registration No: R1110177
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Job Category:
Qualification:
Diploma, Bachelor's / Honours, Masters / PhD

Job Description

We are hiring for the position of Service Delivery Manager role with one of the leading client based out in Singapore.

Salary : Open for discussion        

Experience:

  • At least 13 years of experience including min 5 years in managing large Application Support programs
  • Strong understanding of Retail Supply Chain Management, Merchandising,  Point of Sale and CRM along with Infrastructure experience
  • Certification in ITIL V3 Framework is a must
  • Experience in Managed Services Engagement and driving the engagement end to end from onsite
  • Good experience in stakeholder management up to VPs and CIO
  • Excellent presentation skills - Leading monthly and quarterly KPI reviews with customer
  • Experience in managing a team of 100+ associates.

Job Description:

  • Drive the engagement end to end from onsite
  • Single point of contact for  Application Support related queries and escalations
  • Ensure Support Process is streamlined across all application and infra support towers
  • Drive for results - Ensure SLA / KPI compliance and metrics reporting
  • Identify areas of improvement within project on long term basis and implement solutions to improve
  • Pioneer continuous service improvement initiatives
  • Interact with Business Users, IT Managers, technical staff, SMEs to obtain clarifications, requirements or any other issues that may be raised by Support team
  • Provide leadership to onsite team and coordinate with offshore team
  • Drive service introductions - new projects getting on boarded into Support and follow necessary gate keeping processes.

Interested, please send over your resume to recruitment at aryansearch dot com / [Click Here to Email Your Resume] or call at +65-67087429 ext 216 for a confidential discussion.  

 

Company Overview
Aryan Solutions Pte Ltd