Service Delivery Manager(IT Infrastructure)

OakTree Consulting| Date Posted: 22-Jul-2019
EA Licence No: 06C4642|EA Personal Registration No: R1102621
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description

Job Scope 

  • Take part in the policy formulation of the company, especially as it affects the area of service delivery
  • May be solely in charge of delivery service planning but subject to evaluation and approval
  • Ensure that policies and plans formulated are in line with the organization’s goals
  • Ensure that policies formulated are fully implemented to achieve policy objectives
  • Assist in hiring and training the members of the service delivery team
  • Educate the members of the service delivery team on new policy plans and implication on service delivery
  • Assess the individual and collective performance of the team members
  • Recommend team members for reward, which could be praise, financial, or material incentive or promotion
  • Organize and head meetings with the service delivery team
  • Prepare periodic reports and present such reports to the senior management
  • Attend important meetings on behalf of the service delivery team or appoint representatives
  • Make recommendations for policy or technological change
  • Collate data and information on client satisfaction, inquiry, and complaint
  • Develop new strategies to maintain or improve on the quality of service delivery
  • Develop strategies to increase profit and minimize cost incurred on service delivery
  • etc


Requirements:
- Degree in IT with 5 years of IT project management  
- Possess the strong sense of responsibility, initiative and commitment to customer service
- Meticulous and a team player with pro-active and good attitude
 

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:


John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

 

 

Company Overview
OakTree Consulting