Service Delivery Manager (East)

People Profilers Pte Ltd| Date Posted: 16-Dec-2020
EA Licence No: 02C4944|EA Personal Registration No: R1111375
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Bachelor's / Honours

Job Description

Responsibilities:

  • Lead and drive the service delivery for assigned accounts
  • Accountable for the success of projects implementation for assigned contracts
  • Monitor and ensure SLAs are met, issues escalated and prioritized
  • Manage vendors, contracts and internal customer relationships to ensure the service levels required by a high performing business are in place
  • Assists with the scoping and implementation of application and infrastructure solutions 
  • Ensure Infrastructure and Applications controls are in compliance with policies and SOX requirements
  • Own and manage issues and solutions to completion
  • Drive the continuous improvement of systems/services

Requirements:

  • Deg with 8-10 years of relevant experience in infrastructure and applications
  • Good leadership and project management skills with strategic and systems thinking
  • Pro-active with a high energy level and a positive attitude
  • Sound analytical and problem-solving skills with attention to detail
  • Good customer service and communication/interpersonal skills

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [Click Here to Email Your Resume]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel:   6950 9753

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley

Company Overview
People Profilers Pte Ltd