Creative Eateries

Service Crew (PT/FT)

Creative Eateries| Date Posted: 13-Nov-2020
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Student Job
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Overall Job Objectives
The Service Crew assists in the daily service operations, which includes directing customers to their seats, taking customers’ orders in the outlet, answering enquiries pertaining to their meal, providing recommendations on meal promotions, serving food and beverage to customers. He/She will be required to perform cashiering duties, such as presenting bills that itemise total meal costs and sales taxes. He/She must be able to work under pressure to serve customers efficiently and maintain high energy level. He/she will need to work well with kitchen staff to ensure prompt service and delivery of food to customers.

 

Core Responsibilities


Business Management
• Implement operations for service excellence
• Use essential features and applications of electronic devices (i.e. computer, tablet)
• Solve problems and make decisions at operations level
• Process payments
• Provide counter/take-away service
• Cultivate a productivity and innovative mindset

Leadership and People Management
• Demonstrate the service vision
• Ability to work in a diverse service environment

Food and Beverage Production and Service
• Maintain F&B production environment
• Maintain quality control procedures

Service Excellence
• Contribute to customer service over various platforms
• Project a positive and professional image
• Provide go-the-extra mile services
• Respond to service challenges

Workplace Safety and Health
• Follow F&B safety and hygiene policies and procedures
• Provide safety and security for customers

 

Details of Job Specification


Prerequisite
• No prior experience required
• Revelant experience in the F&B Industry will be an advantage
• Communicate in English and 1 other language
• Willing to work rotating shifts
• Willing to work on weekends and public holidays Attributes
• Pleasant, Courteous and Tactful
• Able to work independently and in a team
• Enjoys interacting with people and serving customers
• Attentive in dealing with customers in all circumstances
• High energy, energetic and a strong passion for delighting customers
• Always maintain high standard of personal hygiene with clean appearance and neatly attired
• Physically and mentally fit
• Able to work in a fast paced and demanding environment

Company Overview
Creative Eateries