SERVICE CONSULTANT

Nirvana Memorial Garden Pte Ltd Date Posted: 21-May-2018

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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels

Job Description

RESPONSIBILITY
  • Assist in ensuring smooth running of funeral procession by coordination and communicating well with external vendor & internal department.
  • Coordinate well with site employees on burial arrangement/ urn installation. 
  • Deliver floral wreath and condolence banner on time. 
  • Explain in details to customer on burial procedures and requirement.
  • Assess bereaved families by interviewing appropriate question so as to acquaint with background of bereaved families and the nature of bereavement.
  • Offer heartfelt counsel and comfort to bereaved families and friends.
  • Provide support and coordination to Service and Operation Personnel during funeral procession day and night service when deemed necessary.
  • Compile and study departmental reports so as to constantly evaluate and monitor overall emcee performance.
  • Assist in preparation and arrangement of VIP cases.
  • Attend to VIP cases and night service when deemed necessary
  • Plan for each trip economically.
  • Any other duties as assigned by the superior/ management to you from time to time. 
  • All administrative duties associated with above.
  • FSP Store Management
  • Instant Market including undertake/runner/introducer sales.

QUALIFICATION
  • Minimum min ‘O’ level.

EXPERIENCE / SKILL REQUIRED
  • Preferable 1 year experience in sales/ service industry.
  • Conversant in major Chinese dialects and Basic English.
  • Independent with good interpersonal and communication skills. 
  • Able to work long hours and on shift.
  • Possess valid driving license.
RESPONSIBILITY
  • Assist in ensuring smooth running of funeral procession by coordination and communicating well with external vendor & internal department.
  • Coordinate well with site employees on burial arrangement/ urn installation. 
  • Deliver floral wreath and condolence banner on time. 
  • Explain in details to customer on burial procedures and requirement.
  • Assess bereaved families by interviewing appropriate question so as to acquaint with background of bereaved families and the nature of bereavement.
  • Offer heartfelt counsel and comfort to bereaved families and friends.
  • Provide support and coordination to Service and Operation Personnel during funeral procession day and night service when deemed necessary.
  • Compile and study departmental reports so as to constantly evaluate and monitor overall emcee performance.
  • Assist in preparation and arrangement of VIP cases.
  • Attend to VIP cases and night service when deemed necessary
  • Plan for each trip economically.
  • Any other duties as assigned by the superior/ management to you from time to time. 
  • All administrative duties associated with above.
  • FSP Store Management
  • Instant Market including undertake/runner/introducer sales.

QUALIFICATION
  • Minimum min ‘O’ level.

EXPERIENCE / SKILL REQUIRED
  • Preferable 1 year experience in sales/ service industry.
  • Conversant in major Chinese dialects and Basic English.
  • Independent with good interpersonal and communication skills. 
  • Able to work long hours and on shift.
  • Possess valid driving license.

Company Overview

Nirvana Memorial Garden Pte Ltd
Situated at Old Choa Chua Kang, Nirvana is the most luxurious 6-star grade, modern columbarium with full air-conditioning. It is the first memorial garden ever privatized in Singapore. Being professionally designed in harmony with auspicious elements of Fengshui, Nirvana gives the scene its stately splendor. For those who visit here, besides praying for blessings, the grand and gracious ambience coupled with full range of modern facilities will let them have the serenity of total peace of mind…