Service Co-ordinator

Precision Infocomm Pte Ltd| Date Posted: 21-Sep-2020
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC

Job Description

• Acts as liaison between clients and company

- Quote Customer for Service Job Inquiry

- Answers client and customer questions.

- Reports problems and unresolved issues to manager.

- Presents Service reports to company director or manager.

 

• Coordinate with customer date/time/job scope and assign service job to service engineers

- Arrange Transportation, Accommodation, Airticket and visa/permit for attending service engineer

- Manage Service Engineer's schedule for service attendance

- Provide documentation support to customers for service attendance requirement

- Coordinate Purchase of Parts required for service attendance

 

• Prepare Invoice for job attended by Service Engineer to customer (instead Relay information to Admin to prepare invoice to customer for the Job attended by service engineer)

- Work closely with solution partners to resolve technical issues with assistance from service engineers

- Manage Service Department Costing Table We may need to give them some basic data of what we need.

 

• Ad-hoc duties or projects as assigned

Having the following may have an advantage:

-Able to address and resolve any issues and complaints.

-Able to write up reports of client and customer activity or complaints.

-Able to device ways to improve customer service and client relationships

 

Company Overview
Precision Infocomm Pte Ltd