United Personnel Services

Service Centre Asst Manager

United Personnel Services| Date Posted: 21-May-2019
EA Licence No: 05C5278|EA Personal Registration No: R1103477
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Qualification:
Diploma, Bachelor's / Honours

Job Description


Our client is a well-established MNC manufacturing electrical/electronic home appliances. Their customer service operations in the CENTRAL area is currently looking for a SERVICE CENTRE ASSISTANT MANAGER

Heading the customer service team, you will be responsible for smooth operations of the service centre

Responsibilities
• Maintain KPI for same day turnaround and proper completion of all repairs for all home appliances in service.
• Prepares reports to management on service centre daily operations
• Ensures that all company policies and procedures are followed
• Oversees safety compliance, housekeeping, supervision, training/coaching a group of technicians, customer service representatives and admin team
• Maintains optimum levels of inventory to meet service expectations of customer
• Performs performance appraisals for all direct reports
• Promotes teamwork with Service Centre team
• Communicates regularly with customers and vendors to establish and maintain strong relationships
• Manage and handle escalation from consumers with regards to service and product quality issue.

Requirements
• At least a Diploma/Degree in any discipline
• 3 years of supervisory experience in a fast paced customer service centre environment
• Strong leadership & communication skills
• IT Proficient

Please submit your resume in MS Word format to [Click Here to Email Your Resume]

Please remember to include your
1) Recent photo
2) Current salary & Expected salary
3) Notice period

UNITED PERSONNEL SERVICES
Blk 134 #04-307C,
Jurong Gateway Road
Singapore 600134
www.united-personnel.com
EA Licence No.: 05C5278, Registration No.: R1103477

(We regret that only shortlisted candidates would be notified)

 

 

 

 

Company Overview
United Personnel Services