MCI Career Services Pte Ltd

Service Center Supervisor (UP $4000/ Laptop, Computer/ 1Y exp/ Tai Seng)

MCI Career Services Pte Ltd| Date Posted: 9-Jan-2020
EA Licence No: 06C2859|EA Personal Registration No: R1981702
Save Job
Job Nature:
Permanent
Position Level:
Experienced
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Basic Salary up $4000!!

RESPONSIBILITIES:   

  • Experience in supporting & Managing Service Center operation
  • Ensuring the efficient and effective operation of the Service Center
  • Elaboration and implementation of strategies for the development of the Service Center
  • Ensuring efficient and effective human resources services
  • Information and communication management
  • Defining and managing service level agreements with customers/Clients
  • Managing external service providers.
  • Assigning tasks to technicians throughout each work day that are based on SLAs, technician availability, and the technician’s skills.
  • Reviewing both tactical and longer-term metrics for their team and handling performance that is outside of the defined thresholds.

Additional Information

1. Preferably at 1-2 years’ experience in similar position
2. Experience in handling customers either through telephone or fact-to-face.
3. PC literate
4. Service-oriented with good communication skills.

 

Please submit your updated resume in MS format by using the APPLY NOW BUTTON. Alternatively, you may send your resume to m[Click Here to Email Your Resume]

Please include the following information in your resume:

  1. Education background
  2. Work experiences in point forms
  3. Reason (s) for leaving
  4. Current and expected salary
  5. Date of availability / Notice period

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Liow Yan Ping (Serynn)
Registration No: R1981702
MCI Career Services Pte Ltd 
EA License No: 06C2859

Company Overview
MCI Career Services Pte Ltd