Service Captain, Waiter, Floor Staff

Wine Connection | Date Posted: 30-Nov-2018
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Looking to start off a career in F&B? Join the team!


Job Responsibilities

  • To greet guest upon arrival
  • Ensure product knowledge is understood and applied
  • Providing responsive and courteous service to customers through excellent service
  • Interacting with guest to provide recommendations on food menu and to upsell food and drinks
  • Ensure overall cleanliness of the floor, tables and outlets
  • Responsible for collection of payments from customers
  • Ensure that customers do not damage outlet properties
  • Assist in the opening and closing procedures of the outlet
  • Work closely with service crew and the kitchen to ensure that the outlet is operated efficiently
  • Setting of table and taking orders in the outlet
  • Check on customers and their meals
  • Handle basic customer complaints
  • Ensure that food and beverage orders are arrived in a timely manner
  • Establish good rapport with guest to build guest loyalty
  • To learn and have a sound knowledge of the menu and presentation standards.
  • Collects supplies from stores and ensures all side-stations are correctly stocked, tidy and clean

Skills & Qualifications

  • Interest in wine & service
  • No experience required as training will be provided
  • Prior experience in Food & Beverage/Hospitality is preferred 


Company Overview
Wine Connection