Service Availability Manager

Infinite Computer Solutions Pte. Ltd.| Date Posted: 20-Oct-2020
EA Licence No: 14C6941|EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Job Category:
Qualification:
Diploma

Job Description

Description

  • Person In-charge of role will optimize the availability of IT infrastructure, systems, and services to meet the commitments has made to its clients in a cost-effective manner.
  • Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration.
  • Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes.
  • Utilize technical and client environment knowledge to assure services and components are designed and delivered to meet their availability targets.
  • They will facilitate bridging the gaps between delivery teams and drive rapid recovery during incidents.
  • They will provide a holistic view of the client's environment and make recommendations to improve overall service.
  • SAM focuses on individual/team objectives and development of professional effectiveness.

Requirement:

  • 5 years of IT and business/industry work experience, with Incident Management, Problem Management, Change Management, and Availability Management processes.
  • Coordinate with Network, Asset and Servicedesk team
  • Report to the Delivery manager
  • Client Facing role.
  • Diploma/Degree in Engineering, Computer Science, Information Technology or a similar discipline.
  • ITIL certification is preferred.

EA License No. - 14C6941

Company Overview
Infinite Computer Solutions Pte. Ltd.