Senior Technical Support Engineer

TechFount Systems| Date Posted: 13-Aug-2019
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Job Nature:
Position Level:
Diploma, Bachelor's / Honours

Job Description

Overall job objectives

  • Provide technical input and documentation for development of projects.
  • Coordinate with client/vendor in ensuring smooth-flow throughout projects.
  • Provide technical solutions in support of sales opportunities.
  • To provide Network Repair Management support

Core Responsibilities

  • Analytical in solving and troubleshooting customer’s IT network and infrastructure.
  • Good knowledge of Servers such as Windows 20016/19 Servers, MS Exchange Server 2016, SharePoint Server.
  • Provide technical advice and fault resolution/trouble-shooting during fault escalation
  • Able to work and thrive under pressure with tight deadlines and fulfill tasks agreed to the customer.
  • Must be familiar with common PC and application software.
  • Experience in IT Project Management & good in handling IT Infrastructure Project.
  • Sound knowledge of VMware and Hyper V virtualization concepts Virtualization solutions and design highly scalable Common Provisioning Framework
  • Skills to architect, design, build, administer, and maintain Linux servers in a cloud environment. (Will be an added advantage)
  • Any other ad-hoc duties assigned by superiors

Authority Level
Authorised to:

  • Liaise with customers on matters relating to technical support issues

Job requirements / specifications

  • Singaporean /PR only
  • Minimum 2-3 years Network Support and IT infrastructure experience a must
  • Minimum Diploma holder in IT Support and Service Experience.
  • Have good cross department communication and relationships
  • Ability to work as part of a team to get resolution to client issues
  • Good working knowledge of TCP/IP, DHCP, DNS.VLAN.L2/L3 switches.
  • Experience in network security and security products such as Sophos, CISCO, Fortinet, and Checkpoint.
  • Hands-on experience in configuring switches, routers, firewalls including setup, configuration and maintenance.
  • Experience in Policies such as Firewall Policies and Network Documentation
  • Experience in Microsoft servers, Active Directory is must with administration experience
  • Responsible for execution, installation progress & timely delivery of assignments

    Soft Skills
  • Strong interpersonal and communication skills.
  • Strong trouble-shooting and problem solving skills;
  • Proactive, flexible and energetic team player
  • Possess a positive “can-do” attitude towards work.
  • Fluent in English and writing

Key deliverables

  • Strong analytical ability and able to conceptualize and research technical issues
  • Analytical, creative, able to work independently and self-motivated and with good-problem solving skills
Company Overview
TechFount Systems