Senior Reservations Executive

Hotel Clover| Date Posted: 15-Sep-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities :

  • Must have knowledge about the Hotel facilities, policies, operating hours and services provided
  • Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all bookers or guests and assist to confirm reservations.
  • Attend to all incoming calls with courtesy and ensure efficient resolution of inquiries on hotel rooms and services.
  • Assist to make room reservations and ensure all reservation detail update on computers within required operating procedures.
  • Manage all mails and booking notifications from extranets. Ensure response and completion of all requests within required operating procedures.
  • Follow-up on prepayments and processing credit cards transactions.
  • Manage Corporate Sales enquiries and bookings
  • Keep one informed of the available rooms for sale and help maximize room sales by up-selling
Company Overview
Hotel Clover