Senior Reservations Executive
Hotel Clover| Date Posted: 16-Aug-2019
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma
- Must have knowledge about the Hotel facilities, policies, operating hours and services provided
- Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all bookers or guests and assist to confirm reservations.
- Attend to all incoming calls with courtesy and ensure efficient resolution of inquiries on hotel rooms and services.
- Assist to make room reservations and ensure all reservation detail update on computers within required operating procedures.
- Manage all mails and booking notifications from extranets. Ensure response and completion of all requests within required operating procedures.
- Follow-up on prepayments and processing credit cards transactions.
- Manage Corporate Sales enquiries and bookings
- Keep one informed of the available rooms for sale and help maximize room sales by up-selling