Senior Patient Service Associate (Team Leader) **IMMEDIATE** - CENTRAL

Recruit Express Pte Ltd| Date Posted: 11-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R1879124
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

  • Provide department induction programme for new staff
  • Update daily staff attendance
  • Trainer for the department
  • Continuously review and improve counter processes
  • Involved in audit and accreditation audit process support
  • Record staff errors and conduct investigations pertaining to; error submission, Billing error
  • Registration, billing, scheduling of follow up appointments
  • Explain to patients on the scheme of payments and charges
  • Attend to enquiries from patients and members of the public
  • Comply with counter closing procedures at the end of the day
  • Clear walk-off cases before counter closing for complete shift
  • Investigate counter collection discrepancies and rectify as necessary
  • Keeping abreast on changes in the clinic operational policies and procedures by attending briefings and meetings
  • Orientate and conduct on-job-training for new/ junior staff
  • Complete assigned tasks with minimum supervision
  • Ensure that counter duties are smooth in a timely, efficient, and knowledgeable manner



  • Min Degree in any related field 
  • Min 3-4 years of relevant experience 
  • Able to start work immediately or on short notice 



Interested candidate,  kindly send a copy of your resume to: [Click Here to Email Your Resume]



Jessica Fong Zhi Tong [R1879124]

Email Address: [Click Here to Email Your Resume]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Company Overview
Recruit Express Pte Ltd