JointHire Singapore Pte Ltd

Senior Operation Support Specialist (tier 1, Japanese speaking)

JointHire Singapore Pte Ltd| Date Posted: 21-Feb-2021
EA Licence No: 17C8920
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Job Nature:
Position Level:
Manager, Senior Manager
Job Category:

Job Description

Job Title: Senior Operation Support Specialist (tier 1, Japanese speaking)
Industry: Consulting (IT, Science, Engineering & Technical)
Salary: SGD 5500 - 6500
Location: Central, Singapore

About Company:
Our client is positioned to provide one stop service as a strategic business partner to Japanese-related corporations operating in the South-East Asia. Services include Computer System Design, IT Consulting, Application Development, Infrastructure/Network Development, Security, and Outsourcing/ Help Desk Services.

Job Description:
- The newly created position will be under Infrastructure Solution Department/Service Management Team
- Assist the team lead in managing the members responsible for providing first-tier support, managing contract and procurement processes.
- Assist in the development and implementation of service desk policies, processes, and procedures to improve service desk delivery operations.
- Assist in establishing service level agreement and ensure that these agreed levels of incident resolution and request fulfillment are met.
- Deliver excellent level of technical resolutions via email and phone related to Windows PC/Server, Microsoft applications (e.g., Outlook), TV Conference systems (e.g. Cisco, Polycom), iPhone/iPad, Printer, Networking.
- Assist in IT infrastructure-related projects (e.g., technology upgrades, new hardware and software deployments, e-learning, user training) as needed.

Job Requirements:
- At least 5 years??? experience managing or assisting manager/leader in managing team in a help desk environment providing first-tier support and managing contract and procurement processes.
- Graduate in IT background (degree or diploma)
- ITIL Certification is an advantage
- Significant experience with ITSM platforms such as ManageEngine ServiceDesk Plus, Service Now.
- Has experience making proposal for IT help desk to new customers.
- Has general knowledge and at least 7 years experience on IT technology and infrastructure.
- Excellent written and verbal communication skills with the ability to communicate clearly and politely with team members, customers and users
- Excellent analytical, technical and interpersonal skills including collaboration and empathy
- Candidate need to be able to read, write and communicate in Japanese with IT counter-party in Japan for user support matters

Interested applicants are invited to submit their resume via clicking the apply button.

JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Terrence Lai (Registration No.: R1219836)
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JointHire Singapore Pte Ltd